This Privacy Policy applies to all products and services provided by Satvikvan Private Ltd under the “Tribe & Tales” brand. We at Tribe & Tales uphold the highest standards for secure transactions and the protection of your Personal Information. Your privacy is paramount, and we are committed to safeguarding it. Please review the following statement to understand our information gathering and dissemination practices. Note: This policy may be updated without prior notice. To stay informed of any changes, we encourage you to review this policy periodically.
This Privacy Policy outlines the types of personal information collected on the Tribe & Tales website, how we mutually benefit from such data, its usage, and the entities with whom it may be shared.
Additionally, the Privacy Policy describes the steps we take to secure your information, and how you can access, modify, or delete your personal data at any time. It also explains how you can object to the processing of your personal information or opt out of communications about our products and services.
By using the website, you explicitly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you disagree, please do not use or access our site. This Privacy Policy is subject to the following:
Terms and Conditions:
Cookies
We use data collection devices like “cookies” on certain website pages to analyze web traffic, measure promotional effectiveness, and ensure safety. Cookies are small files stored on your hard drive that help us deliver our services. Some features are only accessible through the use of cookies. Cookies also allow you to enter your password less frequently during a session. They can help us provide content targeted to your interests. Most cookies are “session cookies,” meaning they are deleted from your hard drive at the end of a session. You can decline cookies if your browser allows, but doing so may limit website functionality and require more frequent password entry.
Registration
To access certain features of the site, you must register and create a member account, which is free of charge. The registration form may ask for details such as your name, email address, and a password.
Your password is a crucial element of our security system. It is your responsibility to protect it. Do not share your password with others. If your password is compromised, change it immediately.
Technologies for Customizing Your Experience on Tribe & Tales
We employ various technologies to gather information related to your visit, such as the URL that referred you, IP address, browser type, browser language, and the date and time of your request. This helps us enhance and customize your experience on our website. For instance, we may collect your IP address to identify your computer or device and determine your geographic region for statistical purposes. In some cases, we may combine this information with the personally identifiable information you provide. These technologies can reveal if you have previously visited Tribe & Tales and may allow you to save your preferences. Below is an explanation of each technology used.
Collection of Personally Identifiable Information (PII) and Other Information
Tribe & Tales collects information to ensure precise service. Most of the information gathered is basic and essential for completing a purchase or processing a refund. Examples include your name, address, telephone number, date of birth, email address, product descriptions, language preference, IP address, and browser details.
We do not sell, distribute, or lease your personal information to third parties.
We may automatically track certain information about you based on your behavior on our site. This data helps us conduct internal research on users’ demographics, interests, and behavior to better understand, protect, and serve our users. This data is analyzed in aggregate and may include the URL you came from (whether on our site or not), the URL you visit next (whether on our site or not), your browser information, and your IP address.
Web Beacons and Tracking Links
Web Beacons (also known as clear gifs and pixel tags), tracking links, or similar technologies are embedded in our web pages. These are often used with Cookies and may not be visible to the website user. Web Beacons can relay information to third parties, such as service providers, and may be used to track customer responses to advertisements, target interactive advertising, and improve customer support and usability. Rejecting Cookies (see the Cookie section below) may prevent Web Beacons from transmitting this information and could limit your use of some website features.
Use of Your Personal Information, Demographic and Profile Data
We use personal information to provide the services you request. If we use your personal information for marketing, we will offer you the option to opt-out. We use your information to resolve disputes, troubleshoot issues, promote safe services, collect payments, gauge consumer interest in our products, inform you of online and offline offers, products, services, and updates, customize your experience, protect against errors, fraud, and criminal activity, enforce our terms and conditions, and as described at the time of collection.
We continuously strive to improve our products and services by collecting and analyzing demographic and profile data about user activity on our website. We identify and use your IP address to help diagnose server issues and administer our website. Your IP address also helps us identify you and gather broad demographic information.
We may occasionally ask you to complete optional online surveys. These surveys may request contact information and demographic data (e.g., zip code, age, income level). This information helps tailor your experience on our site by providing content you might find interesting and displaying content according to your preferences.
Credit Card, Debit Card, and Banking Information
Tribe & Tales does not collect or store Credit Card, Debit Card, or banking details as these are directly transmitted through the payment gateway to the payment network or bank.
How We Benefit from Personal Information
Marketing Emails:If you choose to provide your email address, we may send you newsletters, surveys, or other email messages with product and event information, cosmetics tips, or promotions. If you decide not to receive these emails, you can unsubscribe using the link in the email or update your preferences in the ‘Profile’ section for registered users.
Text Messages: If you provide your mobile phone number, you may receive text message/SMS alerts with product and event information, cosmetics tips, or promotions. We will never send unsolicited text messages. Tribe & Tales does not charge for these messages, but your mobile service provider may apply standard rates for sending or receiving text messages and airtime.
Telephone Calls: If you provide your mobile or landline number on our website, you may receive calls with product and event information, cosmetics tips, or promotions.
Communications to Serve You: If you provide us with your contact information, we may send you service-related announcements via email, letters, or other means, or contact you regarding customer service requests or questions. For instance, all registered users receive a welcoming email to confirm registration. These communications are essential for serving you, addressing your concerns, and delivering the high level of customer service that Tribe & Tales offers.
Customized Service: We may use your personal information to offer customized service and website use. For example, we may suggest products of interest to you, conveyed via emails, text messages/SMS, or phone calls.
Special Events, Questionnaires, and Surveys: Tribe & Tales may sponsor special events (e.g., contests, promotions, or other offers), questionnaires, and surveys. These may have specific rules that explain how personal information will be processed. We recommend reviewing the applicable rules before participating. If no specific rules apply, this Privacy Policy governs the processing of personal information.
Employment: If you submit personal information for employment purposes, such as a resume, we will treat it as confidential and use it only to consider you for current or future job opportunities and to contact you regarding employment with us or our affiliates. We will retain your information for future recruitment unless you request its removal.
An “Affiliate” is an entity directly or indirectly controlling, controlled by, or under common control with our company.
Advertisements on Tribe & Tales
We work with third-party advertising companies to serve ads when you visit our website. These companies may use non-personal information about your visits to this and other websites to provide advertisements of interest to you. We are not responsible for the content or privacy practices of other websites you may visit through these advertisements.
Links to Other Sites
Occasionally, we may provide links to third-party websites. These links allow you to leave our portal. The linked sites are not under our control, and we are not responsible for their privacy practices, content, or any changes or updates. We offer these links as a convenience and do not endorse the site or its content.
Sharing of Personal Information
We may share personal information with corporate entities and affiliates who may use it in line with this policy to detect and prevent identity theft, fraud, and other illegal acts, correlate related accounts to prevent service abuse, and facilitate joint or co-branded services. If you object to this sharing, please refrain from providing us with your information.
We may hire other companies and individuals to perform functions consistent with this Privacy Policy on our behalf. Examples include web store management, order processing, courier services, data analysis, customer support, email distribution, web hosting, and fulfillment services. These third parties may access personal information needed to perform their functions but are not allowed to use it for other purposes and must follow this Privacy Policy.
In some cases, you may be asked to consent to sharing your information with a third party, such as an event or promotion co-sponsor. If you agree, we will share your information with that third party, who may use it for their purposes following their policies.
We may disclose personal information as required by law or in the good faith belief that such disclosure is necessary to comply with legal processes. We may disclose personal information to law enforcement, third-party rights owners, or others if we believe such disclosure is necessary to enforce our Terms or Privacy Policy, respond to claims that content violates.
Children Information
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Flipkart to exercise its legal rights and/or defend against legal claims or if required by law or We may continue to retain your data in anonymized form for analytical and research purposes.
Your Rights
We take every reasonable step to ensure that your personal data that we process is accurate and, where necessary, kept up to date, and any of your personal data that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal data directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.
You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our services to you for which we consider that information to be necessary.